Human Resources, Labor relations and social media
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As you could tell from Monday’s ‘Undercover Boss’: What Cleaning Toilets Can Teach Execs, I was certainly skeptical about the management value of doing a reality TV show. And, like everybody who watched and reviewed the show, I made certain assumptions based primarily on how the show was produced and edited.
As it turns out, some of those assumptions were right, and some of them were dead wrong. But what really surprised me was the real reason why Larry O’Donnell, president and COO of Waste Management - a $13 billion company with 45 thousand employees - did the show. And I may have been wrong about Kevin, too.
Here’s the truth about what really went down and why, from a fascinating interview with the Undercover Boss himself and his VP of corporate communications, Lynn Brown. Let’s get right to it, shall we?